At KD Sports USA, customer satisfaction is our top priority. Since our website operates on an inquiry-based ordering system, we handle each order personally after confirmation. Please read our refund policy carefully:
Order Confirmation All orders are processed only after you submit an inquiry and we confirm product availability, pricing, and shipping details. Please ensure that all order details are accurate before confirming your purchase.
Eligibility for Refund Refunds are only available if:
The product received is damaged, defective, or incorrect.
There is a cancellation request before the order is shipped.
Non-Refundable Cases
Changes in mind or incorrect selection of product by the customer after confirmation.
Delay or issues caused by third-party shipping carriers.
Refund Process
If your product qualifies for a refund, please contact us within 7 days of receiving the item with a clear description and photo of the issue.
Once verified, we will process your refund within 10–14 business days using the same payment method or an alternative agreed with you.
Exchanges We may offer exchanges for products that are damaged or defective. Please contact us to discuss the replacement process.
Contact Us For any inquiries regarding refunds, cancellations, or order issues, please reach out to us at: Email: Â info@kdsportsusa.com Phone: +424-358-9200
